Return With Exchange Procedure

To return thé items please follow the procedures below:

Take a picture of the defective part of the item.
Pack the item back in the original packing.
Email us or ( thechocolatesfactory@yahoo.com ) or WhatsApp +92-3470103378- +92-3405780537 the picture of the defective part and let us know that you want to return or exchange.

In case of exchange , you will have to pay the delivery charges yourself.
We will give you the address to return the item.
Go to your local courier and send us the package.

Refund

If you change your mind about the products you have purchased from us, we will refund 75% of purchase price or exchange those products. Items must be returned with in 3 days of purchase with the original receipt or other proof of purchase.

Once we have received your return package and you have provided us with either your bank account or any other means to receive your money back. Your refund will be processed within 7-10 business days.

Please Use Discretion when ordering chocolates or candy during hot summer months. The Chocolates Factory is not Responsible for melted products. JazzakAllah Khair